Returns & cancellation
Returns & cancellation – trivelia.co.uk
Version: 20 October 2026
1. Cancelling the subscription
You can cancel the delivery service at any time, without giving a reason: online in “My account” (https://account.nordics.co/?lang=en) or by e-mail to contact@nordics.co. You don't need to send the trial pack back to do so. We confirm every cancellation by e-mail.
If we receive your cancellation within the voluntary 30-day period, the first four-month delivery will not be dispatched. The voluntary period starts when you order and ends exactly 30 calendar days later at the same time of day. If you don't return the trial pack under the voluntary return scheme, the price of £14.90 remains payable.
2. Voluntary return of the trial pack within 30 days
Separately from cancelling, you can return the trial pack under our voluntary 30-day return scheme. The trial pack must be unopened with the seal intact, and the parcel must arrive at our warehouse in Sweden within the 30 days. You pay the direct cost of sending it back; we delivered the trial pack free of charge.
Just sending us a message is not enough to meet the deadline; what counts is when the parcel arrives. We must be able to match the parcel to you clearly by name, e-mail address and address; an order number is not needed. You can put the form below in the parcel or e-mail it to contact@nordics.co. For quick handling, you can send us proof of postage or a tracking reference.
The warehouse checks the return within 5 working days of receiving it. Once approved, we refund the amount you paid for the trial pack (£14.90) in full within 14 working days. A return that arrives in time and that we can match to you also counts as cancelling the delivery service. You can also cancel the delivery service without sending anything back.
If the trial pack only arrives at the warehouse after the 30 days, the voluntary return and the refund no longer apply. A cancellation you made earlier remains valid. Your statutory rights – the right to cancel, your rights for faulty goods under the Consumer Rights Act 2015 and all other consumer rights – always remain unaffected.
3. First four-month delivery and monthly payments
If you haven't cancelled by the end of the voluntary 30-day period, the first four-month delivery is dispatched at the earliest after the end of that period. If the following day is not a dispatch day of our warehouse, we dispatch on the next dispatch day.
Each four-month delivery contains a four-month supply (120 days) and costs £139.60 in total including VAT, paid in 4 monthly payments of £34.90. The first payment is taken on the planned dispatch day, the following ones on the same calendar day of the following months (if that day doesn't exist, on the last day of the month). The monthly payment is not a new contract and does not start a new cancellation period.
There is no voluntary return for regular four-month deliveries, even if they are unopened. A statutory right to cancel that is still running and your rights if a product is damaged, incomplete or wrong remain unaffected.
4. Later deliveries and the cancellation deadline
After the first four-month delivery has been dispatched, the delivery service continues with no fixed end date; no new fixed terms arise. The next four-month delivery is dispatched at the earliest 120 calendar days after the previous one. If we postpone the dispatch, the cancellation deadline moves with it.
If you don't want the next four-month delivery to be dispatched, we must receive your cancellation no later than the 15th calendar day before the planned dispatch day. A later cancellation no longer stops that next delivery: it is dispatched and you pay for it as agreed, and then the delivery service ends. You can see the planned dispatch day and the deadline in “My account”.
At the moment we usually send a reminder by e-mail before each new regular delivery. This is a service, not a contractual obligation.
5. Statutory right to cancel
These rules are in addition to the information about your right to cancel and the model cancellation form; they do not replace or limit any statutory rights. For the delivery service, the 14-day cancellation period starts on the day you receive the first product, the trial pack.
6. Returns address
Nordics Co AS
c/o Lundeby Webblager AB
Industrigatan 2
672 31 Årjäng
Sweden
E-mail: contact@nordics.co
Form for the voluntary return of the trial pack
This form is only for the voluntary return of the trial pack. To cancel the subscription you don't need to send anything back. A return that arrives in time and that we can match to you also counts as cancelling the delivery service.
Product:
Name:
Address:
E-mail address:
Order number (optional):
Date: